At bm69, every player's privacy is not merely a legal obligation — it is our genuine commitment. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Commitment
We implement multiple layers of protection to ensure your personal data remains safe, private, and under your control.
All data transmitted between your device and bm69 servers is protected with 256-bit SSL encryption — the same security standard used by major banking institutions in Malaysia. No third party can intercept your information during transmission.
Your personal data is accessible only to authorised bm69 staff with a legitimate business need. All access is automatically logged and monitored. Violations of internal policy will result in immediate disciplinary action.
All data is stored in data centres equipped with multi-layered physical and digital security. Regular backups are performed to ensure service continuity. Sensitive data such as passwords is stored in hashed form that cannot be decrypted.
Bm69 has never and will never sell, rent, or commercialise your personal data to any third party for marketing or any other purpose. Your data belongs to you — we only use it to deliver the best service possible.
Bm69 supports two-factor authentication (2FA) to protect your account from unauthorised access. Even if your password is compromised, this additional security layer ensures only you can access your account and personal data.
Bm69 operations fully comply with the Personal Data Protection Act 2010 of Malaysia. We appoint a Data Protection Officer (DPO) to ensure all data handling practices remain aligned with current legal requirements and industry standards.
Have a Question?
Reach out to our team if you have any concerns regarding your privacy or personal data.
View FAQThis Policy ("Policy") describes bm69's practices for collecting, using, disclosing, and protecting your personal information when you access or use the bm69.fun platform and all related services. By registering or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.
📋 Important Note: This Policy is written in English for the convenience of our players. We recommend reading the full document from time to time as we may update it periodically. The date of the latest update is shown at the top of this page.
Bm69 collects two main categories of information: details you provide directly during registration and platform use, and information collected automatically via standard tracking technologies. Below is a full breakdown of the data types we handle:
A. Information You Provide Directly
B. Information Collected Automatically
✅ Data Minimisation Principle: bm69 only collects information genuinely necessary to provide our services, fulfil legal obligations, and maintain platform security. We do not collect excessive or irrelevant data.
Your personal information is collected through various interaction points throughout your use of the bm69 platform. We are committed to being transparent about how data is collected so you can make informed decisions about the information you share with us.
Every piece of information we collect has a clear and legitimate purpose. bm69 does not use your data for any purpose beyond the scope stated here without first obtaining your consent.
| Purpose of Use | Data Types Involved | Legal Basis |
|---|---|---|
| Account opening and management | Name, email, phone number, date of birth | Contract performance |
| Identity verification (KYC/AML) | ID documents, bank information | Legal obligation |
| Financial transaction processing | Bank details, transaction records | Contract performance |
| Security and fraud prevention | IP address, session records, activity patterns | Legitimate interests |
| Customer support | Correspondence records, account data | Contract performance |
| Promotional communications (with consent) | Email, phone number | Consent |
| Platform improvements | Anonymous usage data | Legitimate interests |
| Legal compliance & reporting | All relevant data | Legal obligation |
📧 Marketing Communications: You may opt out of promotional emails at any time by contacting our support team. However, account-related communications such as transaction confirmations and security notifications cannot be disabled as they are part of our core service.
Bm69 maintains a strict policy on personal data sharing. We do not disclose your information to third parties except in the following transparently documented situations:
🔒 Our Guarantee: All bm69 third-party partners are required to sign data processing agreements prohibiting them from using your information for any purpose other than those specified in our service contracts.
The security of your personal data is bm69's highest priority. We continuously invest in the latest security infrastructure to ensure your information is protected against cyber threats, unauthorised access, and data breaches.
ℹ️ In the Event of a Breach: If bm69 detects any security breach affecting your data, we will notify you within 72 hours via your registered email, in line with industry best practices and applicable compliance requirements.
Bm69 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure platform security. Below are the types of cookies we use and their purposes:
You can control and manage cookie settings through your web browser. Most modern browsers allow you to view, delete, and block cookies from specific websites. However, blocking essential cookies may affect your experience on the bm69 platform.
🍪 Cookie Duration: Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for a maximum of 12 months and are renewed each time you visit our platform.
As a bm69 player and individual covered under Malaysia's Personal Data Protection Act 2010, you have legally protected rights regarding your personal data. bm69 fully respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request an immediate correction at no additional charge.
You may request the deletion of your personal data, subject to legally mandated record retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
Where processing is based on your consent, you may withdraw that consent at any time.
📬 How to Exercise Your Rights: To exercise any of the above rights, contact our Data Protection Officer via 24/7 Live Chat or the official email listed on the page About Us. Please include your account number and a copy of your identification document to expedite the process.
Bm69 is an entertainment platform strictly for adults aged 18 and above. We take child protection extremely seriously and maintain a zero-tolerance policy against any attempts by minors to access our platform.
🔞 Minimum Age Requirement: The bm69 platform is strictly limited to individuals who are 18 years of age or older. Registration by minors is a violation of our Terms and Conditions and may be in breach of applicable laws.
In the context of global online platform operations, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. bm69 ensures that all international data transfers comply with strict data protection requirements.
🌐 Transfer Notification: By using the bm69 platform, you consent to the transfer of your personal data as described in this section. If you do not agree to cross-border data transfers, please contact us to discuss available options.
Bm69 does not retain your personal data indefinitely. We have a clear data retention policy based on operational needs and applicable legal obligations. Once the retention period expires, data will be securely deleted or anonymised.
| Data Type | Retention Period | Retention Reasons |
|---|---|---|
| Active account information | Throughout the active account period | Service contract performance |
| Financial transaction records | 7 years after transaction | Accounting legal obligations |
| KYC documents | 5 years after account closure | AML requirements and compliance |
| Support communication logs | 3 years | Dispute resolution and quality |
| Cookie & session data | Maximum 12 months | Platform security and analytics |
| Closed account records | 5 years after closure | Fraud prevention & compliance |
| Security & audit logs | 2 years | Security incident investigation |
🗑️ After the Retention Period Expires: Data that has exceeded its retention period will be permanently deleted using secure deletion methods, ensuring no possibility of recovery by any party.
Bm69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to informing you of any material changes that affect how we handle your personal data.
💡 Our Recommendation: We encourage you to review this Privacy Policy page at least once every three months to stay informed about how we handle and protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The bm69 Data Protection Team is ready to assist you.
⏱️ Response Time: We are committed to responding to all privacy-related inquiries within 5 business days. For cases involving a potential data breach or urgent security issue, we aim to respond within 24 hours.
You now understand our commitment to privacy and data protection. Register a bm69 account for free and enjoy a safe, fair, and exciting gaming experience alongside thousands of players in Malaysia.